Privacy Questions We Hear Most
We collect your full name, email, phone number, date of birth and government ID number for identity verification. These are required by local law to prevent fraud and confirm you meet eligibility criteria. Additional information—such as your home address—may be requested during withdrawals for payment processor compliance.
Payment details are encrypted end-to-end using SSL protocol. We do not store full card or bank account numbers on our servers; instead, we hold a secure token created by the payment processor. Every transaction is logged and auditable, but your actual account credentials remain with DANA, OVO, GoPay or QRIS only.
Yes. Navigate to your Account Settings, select Privacy, and choose Download My Data. You'll receive a file containing all personal information, login history, game sessions and transactions. This feature responds within 5 working days. You can also request it via email or live chat.
We use session cookies to keep you logged in and functional cookies to improve the lobby interface and game loading. These are essential. We also set analytics cookies to see which games you play—these are optional and can be disabled in your Privacy settings without affecting core account functionality.
Closed accounts are deactivated immediately; personal data is retained for the period required by local law for regulatory compliance, typically 5–7 years. Transaction records and account history are kept for audit and dispute resolution. After the legal hold expires, your data is deleted automatically.
Email our privacy team directly with your request, or use the Privacy tab in your Account Settings to submit a correction or deletion notice. We respond within 48 hours on weekdays. Where local law permits deletion, we'll process it within 30 days. Some data must be retained for legal or compliance reasons.
We share data only with essential service providers: payment processors (DANA, OVO, GoPay, QRIS operators), game studios to deliver your games, and legal authorities when required by law. We do not sell your personal information to advertisers, brokers or marketers under any circumstance.
